Customer Service Professional - Inbound - Remote

Overview

As a Customer Service Professional-Inbound with EMS|MC, you will be responsible for handling inbound customer calls and providing exceptional service while adhering to compliance procedures.

In Short

• Answer phone calls quickly and professionally.
• Identify caller needs and determine appropriate actions.
• Utilize provided resources effectively.
• Document calls and outcomes clearly.
• Transfer calls to supervisors when necessary.
• Maintain high-quality customer service standards.
• Mentor new hires.
• Support company mission and values.
• Assist with special projects as assigned.
• Adapt to changes in the work environment.

Requirements

• High School Diploma required.
• Understanding of medical billing and HIPAA regulations.
• Strong written and verbal communication skills.
• Ability to collaborate with diverse teams.
• Accurate typing and data entry skills.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.
• Willingness to adapt to changes.
• Previous medical billing experience preferred.
• Strong MS Office skills.

Benefits

• Flexible scheduling.
• Career development plans.
• Weekly wellness seminars.
• Comprehensive benefits package.
• Remote work opportunities.
• All equipment provided.