EU-Freelancer Customer Advisor (m/f/d) - Inbound Mobile/Prepaid - 100% Remote

Overview

This position is for a 100% remote freelancer role within the EU (excluding Germany) focusing on inbound customer service for prepaid mobile services.

In Short

• Handle inbound calls regarding prepaid services and tariff issues.
• Structured processes and clear guidelines.
• Flexible working hours suitable for freelancers.
• Fair compensation per hour or per productive minute.
• Work remotely from your location within the EU.

Requirements

• Business registration/self-employment in an EU country.
• Valid VAT ID for invoicing.
• Residence in an EU member state (excluding Germany).
• Ability to issue monthly invoices.
• Compliance with data protection and confidentiality requirements.
• Strong German language skills (C1 level or higher).
• Experience in telephone customer service is a plus.
• Self-organized and disciplined work style.
• Reliable participation in training sessions.
• Stable internet connection and necessary equipment for remote work.

Benefits

• Long-term project with high planning security.
• Fair compensation model.
• Modern tools and professional environment.
• Support from an experienced team.
• Flexibility in capacity planning.