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Freelancer Customer Service Representative for Experience Providers - 100% Remote in the EU

Posted 6 days ago
Customer Service
Freelance
Worldwide

Overview

hey contact heroes are committed to providing innovative customer service solutions. With over 500 agents operating in 17 countries, we are available 24/7 globally.

In Short

  • Provide general product advice and sales support.
  • Assist new and existing customers and assess product needs.
  • Handle incoming calls and emails.
  • Act as the first point of contact for customers.

Requirements

  • Must meet freelancer requirements.
  • At least 6 months of experience in customer service.
  • Work or residence in the EU or planning to move there.
  • Excellent German language skills (C1/C2 certified).
  • Independent work style and high reliability.
  • A private workspace free from third-party visibility.
  • Access to necessary hardware (two monitors, mouse/keyboard, webcam, headset).
  • Stable internet connection with at least 50 Mbit/s (wired).

Benefits

  • Fair contract and appropriate compensation for freelance services.
  • Prospect of a long-term partnership.
  • Collaboration on equal footing.
  • Comprehensive and personal onboarding.

Translated from German

H.C.H

hey contact heroes

hey contact heroes GmbH is a forward-thinking company specializing in innovative customer service solutions. With a team of over 500 agents operating in 17 countries around the clock, the company is dedicated to enhancing customer experiences through teamwork, creativity, and continuous development. They are committed to shaping the future of customer service and are currently seeking talented freelancers from the EU to support their inbound customer service operations for a telecommunications client. hey contact heroes GmbH offers a dynamic work environment, exciting projects, and opportunities for personal and professional growth.

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