Remote Otter LogoRemoteOtter

Customer Service Freelancer for International Music Project - 100% Remote

Posted 10 hours ago
Customer Service
Freelance
Worldwide

Overview

You are communicative, reliable, and love music? Then this is your chance to be part of an international project for one of the largest music companies in the world!

In Short

  • Handling customer inquiries about orders, products & services
  • Communication via phone, email, and chat (approx. 85% back office)
  • Careful documentation in the designated tools (e.g., Zendesk)
  • Collaboration with the project team to ensure high customer satisfaction

Requirements

  • You live in the EU (excluding Germany) and have a valid VAT ID
  • You are passionate about music and can identify with international music brands
  • Very good German language skills, English skills are a plus
  • You have experience in customer service / contact center (phone, email, or chat)
  • You work reliably, structured, and independently
  • You are punctual, resilient, and a team player
  • Technical setup: stable internet connection, headset, quiet working environment

Benefits

  • An exciting project for one of the largest music companies in the world
  • Long-term perspective with fair compensation
  • Close exchange with team leadership and project management
  • Opportunity to incorporate your passion for music into the job

Translated from German

H.C.H

hey contact heroes

hey contact heroes GmbH is a forward-thinking company specializing in innovative customer service solutions. With a team of over 500 agents operating in 17 countries around the clock, the company is dedicated to enhancing customer experiences through teamwork, creativity, and continuous development. They are committed to shaping the future of customer service and are currently seeking talented freelancers from the EU to support their inbound customer service operations for a telecommunications client. hey contact heroes GmbH offers a dynamic work environment, exciting projects, and opportunities for personal and professional growth.

Share This Job!

Save This Job!

Similar Jobs:

aievas AG logo

Freelance Project Manager for International Research Projects - Remote

aievas AG

51 weeks ago

Seeking a Freelance Project Manager for international market research projects.

Spain
Contract
Project Management

H.C.H

Freelancer Customer Service Inbound - EU Remote

hey contact heroes

48 weeks ago

Join as a freelancer in inbound customer service, working flexibly from anywhere in the EU.

EU
Freelance
Customer Service

H.C.H

Freelancer Customer Service Representative for Experience Providers - 100% Remote in the EU

hey contact heroes

39 weeks ago

Join our dynamic team as a Freelance Customer Service Representative, providing innovative solutions remotely in the EU.

Worldwide
Freelance
Customer Service
SIXT logo

Customer Service Agent International - 100% Home Office - Remote

SIXT

23 weeks ago

Worldwide
Full-time
Customer Service
Patrique Mercier Recruitment JP logo

Customer Service Agent for International Companies - Remote

Patrique Mercier Recruitment JP

84 weeks ago

Join as a Customer Service Agent and enjoy the opportunity to work in Greece while providing top-notch support.

Worldwide
Full-time
Customer Service