Customer Service Freelancer for International Music Project - 100% Remote

Overview

You are communicative, reliable, and love music? Then this is your chance to be part of an international project for one of the largest music companies in the world!

In Short

• Handling customer inquiries about orders, products & services
• Communication via phone, email, and chat (approx. 85% back office)
• Careful documentation in the designated tools (e.g., Zendesk)
• Collaboration with the project team to ensure high customer satisfaction

Requirements

• You live in the EU (excluding Germany) and have a valid VAT ID
• You are passionate about music and can identify with international music brands
• Very good German language skills, English skills are a plus
• You have experience in customer service / contact center (phone, email, or chat)
• You work reliably, structured, and independently
• You are punctual, resilient, and a team player
• Technical setup: stable internet connection, headset, quiet working environment

Benefits

• An exciting project for one of the largest music companies in the world
• Long-term perspective with fair compensation
• Close exchange with team leadership and project management
• Opportunity to incorporate your passion for music into the job