Customer Service Agent – Partner Support - Remote

Overview

The Customer Service Agent – Partner Support is responsible for resolving inquiries from partners and customers efficiently and professionally, ensuring a seamless resolution process.

In Short

• Resolve inquiries from partners and customers.
• Achieve cross-training in essential platforms.
• Perform inbound and outbound calls/chats.
• Identify root causes of issues.
• Ensure proper escalation paths are followed.
• Make independent decisions in case handling.
• Elevate partnerships and customer interactions.
• Ensure timely execution of tasks.
• Build strong foundations with partners.
• Demonstrate accountability in deliverables.

Requirements

• 2 years of experience in conflict resolution.
• 1 year of experience in cross-functional collaboration.
• Proficiency in handling calls/chats.
• Chat experience managing multiple conversations.
• Typing speed of at least 50 WPM.
• Experience communicating with senior leadership.
• Ability to think critically in challenging situations.
• Experience documenting cases for diverse audiences.
• Ability to multitask under tight deadlines.

Benefits

• Short term and long term disability insurance.
• Life insurance at no cost.
• Multiple medical, dental, and vision plans.
• 12 holidays off and paid time off accrual.
• 401(k) matching contributions.