Vice President of Customer Success & Implementation - Remote

Overview

The Vice President of Implementation and Customer Success at Heartbeat Health will lead the client-facing delivery of virtual cardiology solutions, ensuring seamless onboarding and ongoing success for healthcare organizations.

In Short

• Direct the implementation of virtual cardiology solutions for healthcare partners.
• Develop scalable processes that meet client needs and regulatory requirements.
• Partner with cross-functional teams for seamless integration and workflow development.
• Design a customer success strategy to improve patient outcomes and provider efficiency.
• Lead Customer Success Managers to build trusted relationships with partners.
• Establish KPIs for clinical adoption and patient/provider experience.
• Manage issue resolution processes to ensure minimal disruption to patient care.
• Build and mentor a high-performing team in implementation and customer success.
• Align departmental objectives with organizational goals in virtual cardiology.
• Represent the company as a trusted advisor to healthcare executives.

Requirements

• 12+ years of experience in healthcare leadership roles.
• 7+ years in executive or senior management roles in health technology.
• Strong knowledge of healthcare delivery systems and regulatory requirements.
• Experience in clinical environments focusing on patient safety.
• Ability to build scalable customer operations in a high-growth environment.
• Exceptional leadership and communication skills.

Benefits

• Opportunity to lead in a mission-driven healthcare organization.
• Impactful role in improving cardiovascular health outcomes.
• Collaborative work environment with cross-functional teams.
• Potential for professional growth and development.