Functional Business Owner – Communications & Omnichannel Engagement - Remote

Overview

The Functional Business Owner (FBO) acts as the primary subject matter expert for a specific department, focusing on client implementations, client services, and project work. They ensure quality improvement and collaborate with client counterparts to address nuanced questions and risks.

In Short

• Investigate and learn department functions.
• Collaborate with business and IT teams.
• Complete implementation workstream workbooks.
• Ensure compliance with regulatory guidelines.
• Coordinate new client implementations.
• Facilitate client meetings as needed.
• Document and enhance department requirements.
• Establish test plans and validation activities.
• Drive accountability for project deadlines.
• Support vendor implementations and member engagement.

Requirements

• Bachelor’s degree in business or management (MBA preferred).
• 5 years of cross-functional leadership experience.
• 5 years of client-facing presentation experience.
• 5 years managing omnichannel strategy (preferred).
• Understanding of the healthcare sector and regulations.

Benefits

• Opportunity to lead high-profile outcomes.
• Engage with diverse teams and clients.
• Develop expertise in omnichannel engagement.
• Work in a dynamic and supportive environment.
• Contribute to continuous quality improvement initiatives.