Claims Support Associate - Remote

Overview

The Claims Support Associate plays a key role in supporting HDVI’s internal claims team by accurately entering all required information into Snapsheet to complete First Notice of Loss (FNOL) reports and serves as a first point of contact for handling inbound calls.

In Short

• Provide FNOL support by entering new loss report information.
• Retrieve and analyze telematics data related to crash notifications.
• Support the collection of telematics data and ensure proper documentation.
• Monitor crash alert portal and initiate claim setup for confirmed incidents.
• Input Claims electronic data promptly.
• Process incoming emails and update claim files.
• Transmit claims documents and respond to inquiries.
• Be adaptable to various business demands and assist with special projects.
• Electronically file claim documentation within HDVI’s claims system.
• Communicate clearly with internal and external stakeholders.

Requirements

• 1+ years experience in the Insurance industry as an FNOL coordinator.
• 2+ years of Customer Service Experience.
• Excellent communication and organizational skills.
• Analytic and technical ability to develop reports and improvement plans.
• Proactive in identifying process improvements.
• Good attention to detail and understanding of data capture.
• Good understanding of the motor insurance industry is an advantage.

Benefits

• Competitive salary & stock options.
• Unlimited PTO with 11 paid holidays each year.
• Medical, Dental, Vision, and Disability benefits.
• 401(k) retirement plan with company match contribution.
• Inclusive Parental Leave policy.
• Remote-friendly environment with periodic team offsite opportunities.