Patient Navigation Specialist I – Screening - Remote

Overview

The Patient Navigation Specialist I – Screening role involves supporting patients through the screening process to ensure timely and successful sample collections, collaborating with various stakeholders to enhance patient experience.

In Short

• Coordinate patient screening activities and communication.
• Utilize Salesforce CRM for documentation and communication.
• Build relationships with patients, vendors, and sales teams.
• Monitor case progress and ensure SLAs are met.
• Achieve individual and team case management goals.
• Adapt to changing procedures and priorities.
• Assist with administrative duties as needed.
• Support continuous improvement initiatives.
• Bilingual skills preferred.
• Work primarily remote with occasional onsite meetings.

Requirements

• Bachelor’s degree in a related field preferred; high school diploma required.
• 2+ years of customer service experience in healthcare settings.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Strong organizational and time management skills.
• Exceptional communication skills with attention to detail.
• Ability to work collaboratively across teams.
• Flexibility in working hours based on operational needs.
• Bilingual skills are a plus.

Benefits

• Flexible work model for better work-life balance.
• Opportunity to work in a dynamic, innovative environment.
• Support for professional development and training.
• Comprehensive benefits package.
• Collaborative team culture.