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Client Success Specialist I - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide
$45,000 - $48,000 USD

Overview

As a Specialist I, Client Success, you will play a key role in helping individuals navigate their mental health journey by providing support and guidance.

In Short

  • Engage with prospective clients through outreach.
  • Coach clients on decision-making regarding therapy.
  • Document client interactions for follow-up.
  • Collaborate with internal teams to resolve issues.
  • Advocate for client needs and improvements.

Requirements

  • 1-3 years of experience in client success or related field.
  • Strong communication skills via phone, SMS, and email.
  • Ability to guide clients through uncertainty.
  • Empathy and structure in client interactions.
  • Energetic in fast-paced environments.

Benefits

  • Drive impact in mental healthcare.
  • Comprehensive health insurance.
  • Flexible working hours and time off.
  • Winter break and mental health mornings.
  • Continuous learning opportunities.

G.T

Grow Therapy

Grow Therapy is a healthcare organization focused on enhancing operational performance within the Revenue Cycle department. The company emphasizes the importance of leadership, teamwork, and problem-solving in driving efficiency and achieving key performance indicators (KPIs). With a commitment to fostering a collaborative environment, Grow Therapy values the development of its team members and encourages candidates to apply even if they do not meet every requirement, reflecting its belief in the potential of individuals beyond their resumes.

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