Enterprise Account Manager - Remote

Overview

Greenhouse is looking for an Enterprise Account Manager to join our team! Our Account Management team drives customer retention, growth and expansion opportunities, and continued product optimization and adoption. You will ensure a premium experience for our customers by understanding their business objectives and motivating change in their organization.

In Short

• Effectively manage a book of business of our most strategic accounts
• Drive consensus across multiple stakeholders to achieve business outcomes
• Build strategic account plans that map out expansion and upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions
• Partner with Customer Success managers to solution for customer pain points
• Position yourself as a strategic partner within named accounts
• Diagnose and mitigate churn risk and own resolution strategies
• Be an active participant in building and improving internal processes

Requirements

• Demonstrated experience in renewals and expansion with enterprise accounts
• Excellent project management skills
• Experience solutioning for complex problems
• Ability to lead complex negotiations
• Deep understanding of Customer Success principles
• Consultative approach to problem-solving
• Experience in consulting or research is a plus
• Experience with HR industry and SaaS is a plus
• Your own unique talents and transferable skills

Benefits

• Performance review program with actionable feedback
• Bonus structure that rewards great performance
• Flexible work environment as a remote-first company
• Award-winning culture recognized as one of the best places to work
• Inclusivity and support for employee resource groups