Enterprise Account Manager - Remote

Overview

The Enterprise Account Manager at NBC Sports Next will drive enterprise account management and sport vertical strategy, focusing on core sports like Baseball, Softball, Hockey, Soccer, and Lacrosse. This role involves collaboration with various teams to enhance customer experience and manage key accounts.

In Short

• Develop and execute enterprise account management strategy.
• Manage top enterprise accounts in baseball, softball, and hockey.
• Provide consultative feedback to enhance customer experience.
• Collaborate with product, safety, and marketing teams.
• Conduct regular account reviews and promote service adoption.
• Lead upselling and renewal efforts.
• Travel to engage prospects and partners.
• Work cross-functionally with various business functions.
• Deliver superior customer service and value.
• Participate in strategic planning and development.

Requirements

• 4+ years in SAAS Account Management.
• Strong knowledge of sports landscape and trends.
• Experience in account review plans and presentations.
• Excellent communication skills.
• Willingness to travel and work flexible hours.
• Empathetic and solutions-oriented mindset.
• Proficiency with Salesforce or similar CRM.
• College degree or equivalent experience.
• Experience in a matrixed organization.
• Proven track record in customer service.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid leave.
• Tuition reimbursement.
• Employee discounts and perks.