Founding Account Manager - Remote

Overview

This is a founding Account Manager position at Great Question, where you will partner closely with leadership to shape and refine expansion strategies while driving customer engagement and renewals.

In Short

• Lead efforts to inspire customer feature adoption.
• Collaborate with Customer Success Managers to enhance account usage.
• Manage renewals and safeguard against contraction.
• Work cross-functionally with Sales, Marketing, and Leadership.
• Exceed quarterly NDR targets.
• Proactively manage expansion and renewal pipelines.
• Generate new expansion opportunities.
• Act as a customer advocate and product expert.
• Leverage tools for reporting and growth insights.
• Be part of a culture that values creativity and customer obsession.

Requirements

• Prior experience as an Account Manager.
• Exceptional communication skills, both verbal and written.
• Proven track record of exceeding targets.
• Ability to thrive in fast-paced environments.
• Strong organizational and motivational skills.
• Proactive problem-solving abilities.
• Composure under pressure.
• Curiosity about clients and their industries.

Benefits

• Culture focused on customer obsession and curiosity.
• Opportunity to shape and scale a critical business function.
• Competitive compensation and equity.
• Fully remote team with flexible work hours.
• Annual team retreats and virtual events.
• Generous PTO, health benefits, and learning stipend.