Founding Account Manager - Remote

Overview

As the Founding Mid-Market Account Manager, you’ll be the first hire focused exclusively on growing and managing our mid-market customer base, overseeing a book of 100+ accounts and acting as the primary point of contact for strategic client relationships.

In Short

• Drive net revenue retention through consultative upselling, cross-selling, and value expansion.
• Build repeatable processes that scale account management and client success.
• Own and grow a portfolio of 100+ mid-market accounts.
• Build trusted relationships with senior stakeholders across CPG and retail brands.
• Identify and close upsell and cross-sell opportunities.
• Run quarterly business reviews (QBRs) with top accounts.
• Drive improvements in NRR, churn prevention, and customer lifetime value.
• Collaborate with Product to deliver feedback and advocate for customer needs.
• Design and implement foundational AM processes.
• Leverage AI tooling and automation to streamline touchpoints.

Requirements

• 3-5 years of experience in account management, sales or customer success in a B2B SaaS startup.
• Proven success managing multiple accounts and executing expansion-focused strategies.
• A commercial mindset — comfortable with revenue targets and driving impact.
• Excellent communication skills with the ability to influence executive-level stakeholders.
• A strategic thinker who can diagnose client needs and shape tailored solutions.
• A builder who thrives in ambiguity and can create structure.
• Highly organized, autonomous, and motivated by ownership.
• Familiarity with CRM and automation tools like HubSpot, Clay, Apollo, and Sales Navigator.

Benefits

• Competitive base salary, variable compensation tied to renewals and upsells, equity, and full benefits.
• Play a defining role in building the Mid-Market Account Management function.
• Opportunities for leadership and team building as Brij scales.
• Remote flexibility with access to our NYC HQ for in-person collaboration.
• A values-driven team that prioritizes speed, customer impact, and ownership.