This is a remote position and we're considering candidates in the Americas EST timezones. We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.

In Short

Work with customers to understand their challenges and guide them to solutions.
Provide specialized consulting and training for Grafana offerings.
Manage the life-cycle of customer onboarding and adoption.
Deliver packaged training and project assurance.
Monitor support requests and act as the voice of the customer.
Engage in customer projects and technical delivery.
Stay current on Grafana Labs and related technologies.
Collaborate with Sales, Product Management, and Engineering teams.
Advocate for adherence to standards and best practices.
Enjoy working with customers and leading-edge technologies.

Requirements

5+ years of experience in deployment teams and project management.
Direct experience with observability (o11y).
Best practices for deploying an o11y stack, preferably with Grafana products.
Proven track record of successful delivery of customer projects.
Excellent communication skills.
Experience with Kubernetes and Cloud Platforms (AWS, GCP, Azure).
Systems Architecture design experience.
Software Engineering experience or ability to read code.

Benefits

Equity and bonus opportunities.
Comprehensive benefits package.
Opportunities for professional growth.
Work in a diverse and inclusive environment.
Access to cutting-edge technologies.

Grafana Labs

Grafana Labs is a company deeply rooted in the open-source community, dedicated to advocating for developers and nurturing innovation through collaboration. With a focus on observability and telemetry, Grafana Labs empowers users to build and understand complex systems using their technology. The company values a vibrant, participatory community and encourages diverse participation, aiming to improve their open-source software (OSS) through education and engagement. Grafana Labs operates with a fully remote team, fostering a culture of learning and sharing, and is committed to enhancing user success through effective communication and technical support.

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