Solutions Architect (ProServ) - Remote

Overview

We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.

In Short

• Work with customers to understand their challenges and guide them to solutions.
• Provide training, roadmapping, and specialized consulting.
• Manage the life-cycle of customer onboarding and adoption of Grafana.
• Deliver packaged training and project assurance.
• Monitor support requests and act as the voice of the customer.
• Engage with customers to ensure they are getting value from our products.
• Stay current on Grafana Labs and related technologies.
• Collaborate with Sales, Product Management, and Engineering teams.
• Be hands-on with technical delivery and customer engagement.
• Utilize project management skills to monitor customer initiatives.

Requirements

• 5+ years of experience in deployment teams and project management.
• Direct experience with observability (o11y).
• Best practices for deploying an o11y stack, preferably with Grafana products.
• Proven track record of successful delivery of customer projects.
• Excellent communication skills.
• Experience with Kubernetes and cloud platforms (AWS, GCP, Azure).
• Self-starter with a vision for innovation.

Benefits

• Equity and bonus opportunities.
• Comprehensive benefits package.
• Opportunity to work with leading-edge technologies.
• Supportive and diverse work environment.
• Professional development opportunities.