Junior Technical Support Specialist - Remote

Overview

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

In Short

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately;
• Responding to questions from regional customer support teams about various player issues.

Requirements

• At least 1 year of experience in client support;
• Intermediate+ English level;
• Fluent in Ukrainian or Russian;
• Familiarity with back-office systems, especially within gaming companies;
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly);
• Proficient in using Jira, Jira Service Management, and Zendesk;
• Strong multitasking and dynamic prioritization skills;
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities;
• Experience with monitoring and alerting tools.

Benefits

• An annual fixed budget that you can use based on your needs and lifestyle.
• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.