Digital Collections Specialist - Remote

Overview

The Digital Collections Specialist at GoodLeap is responsible for managing delinquent accounts, communicating with borrowers through digital channels, and facilitating payment solutions to help customers bring their loans current.

In Short

• Communicate with delinquent borrowers via digital channels.
• Find solutions to help borrowers bring their loans current.
• Process payments for past due accounts.
• Maintain collection and metric goals on a daily, weekly, and monthly basis.
• 1-2 years of experience in credit and collections required.
• Excellent written communication skills are essential.
• Prior experience with financial products is preferred.
• Proficiency in Microsoft Office applications is necessary.
• Self-motivated and goal-oriented individuals will excel.
• Bilingual Spanish/English is preferred.

Requirements

• 1-2 years of direct experience in credit and collections.
• Knowledgeable in sales, negotiation, and persuasion tools.
• Excellent written communication skills.
• Prior experience with financial products preferred.
• Proficient with Microsoft Office applications.
• Self-motivated and extremely goal-oriented.
• Team player with a professional demeanor.
• Bilingual Spanish/English preferred.

Benefits

• Opportunity to work in a technology company focused on sustainable solutions.
• Be part of a mission-driven organization supporting nonprofit initiatives.
• Work with a team of professionals dedicated to customer satisfaction.