Manager, Professional Services - Remote

Overview

The Manager of Professional Services will lead a team to ensure successful implementation outcomes for customers, driving projects to be delivered on time and within budget while maintaining high customer satisfaction.

In Short

• Lead and coach a team of Engagement Managers, Consultants, and Technical Architects.
• Oversee implementation portfolios ensuring timely delivery and high quality.
• Manage operational planning and reporting, including staffing and budget tracking.
• Drive continuous improvement of delivery processes.
• Serve as an escalation point for issues and maintain strong relationships.
• Support team enablement and growth in technical and delivery capabilities.
• Collaborate across functions to align implementation strategies.
• Maintain expertise in product functionality and implementation methodology.
• Partner with senior leadership on strategic initiatives.

Requirements

• 7+ years in Professional Services or consulting, ideally in enterprise SaaS.
• Experience managing software implementation projects.
• Ability to oversee complex service portfolios.
• Strong prioritization and time management skills.
• Proactive, solutions-oriented leadership style.
• Skilled problem solver for complex challenges.
• Adaptability in fast-paced environments.
• Experience developing high-performing teams.
• Focus on operational excellence and scalable improvements.
• Willingness to travel up to 10%.

Benefits

• Variety of medical, dental, and vision plans.
• Flexible wellness stipend.
• Mental health benefits including therapy and coaching.
• 401(k) program for future investments.
• Education stipend for personal growth.
• Flexible vacation time for work-life balance.
• Paid parental leave.
• Company-wide recharge days each quarter.
• Work from home stipend.