Lead Sales Engineer - Remote

Overview

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently.

In Short

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.
• Assist prospects and customers with Business Assessments (POCs, Pilots).
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
• Craft content to show customers how to leverage Gong for specific use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Services, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).

Requirements

• 6-10 years of customer facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience.
• A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering.
• Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
• Experience with data flows, AI/ML concepts, analytics, databases, APIs/webhooks, or JSON.
• Understanding of security and privacy pertaining to SaaS systems.
• Business understanding of GTM sales teams and processes.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Passion for technology and problem-solving.
• Able to make the complex sound simple!

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.