Customer Success Team Lead - Remote

Overview

Global-e is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We are looking for a Customer Success Team Lead to manage and guide a team of Customer Success managers, ensuring the long-term success of our clients in the European market.

In Short

• Lead and manage a team of Customer Success Managers focused on the European market.
• Ensure that the team meets and exceeds performance goals, including client retention, satisfaction, and revenue growth.
• Develop and implement strategies for improving team efficiency and client outcomes.
• Foster a culture of continuous learning and improvement by providing ongoing coaching and mentorship to team members.
• Collaborate with other cross-functional teams (Sales, Marketing, Product) to ensure a seamless client experience.
• Prepare and present performance reports to senior leadership.
• Support the team in identifying expansion opportunities within the existing client base.
• Serve as a key point of escalation for clients or internal challenges.
• Conduct regular one-on-one meetings with team members.
• Stay updated on industry trends and market dynamics.

Requirements

• At least 3+ years of experience in a team leadership or management role.
• Prior experience in B2B SaaS, software, or logistics companies preferred.
• Proven track record of managing and developing teams.
• Strong analytical skills, with the ability to identify trends.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to influence and drive results.

Benefits

• Hybrid position with 3 days in the office and 2 days remote.