Remote Otter LogoRemoteOtter

Manager, IT - Remote

Posted 6 weeks ago

Overview

As Gladly’s Manager, IT, you’ll play a vital role in shaping and managing our IT operations, supporting a 100% remote workforce while driving innovation and scalability.

In Short

  • Create and execute an IT roadmap that aligns with Gladly’s remote-first vision and business goals.
  • Foster a culture of innovation in IT initiatives and operations.
  • Partner with senior leadership to ensure IT initiatives drive operational success.
  • Manage the implementation, optimization, and maintenance of IT tools, systems, and infrastructure.
  • Oversee onboarding and offboarding processes for efficiency and security.
  • Negotiate contracts and service-level agreements with vendors.
  • Lead efforts to maintain and improve cybersecurity protocols.
  • Continuously evaluate IT processes and tools for productivity improvements.
  • Integrate new technologies for better employee experiences.
  • Act as a technical advisor to teams on key initiatives.

Requirements

  • 5+ years of IT experience, with at least 1 year in a leadership role.
  • Proven success managing IT systems in remote-first environments.
  • Strong understanding of cybersecurity standards and compliance.
  • Experience with JAMF, OKTA, 1Password, and cloud platforms.
  • Demonstrated ability to lead cross-functional projects.
  • Excellent communication and problem-solving skills.
  • Bachelor’s degree in IT, Computer Science, or related field.

Benefits

  • Competitive salaries, stock options, and comprehensive benefits.
  • Generous paid time off and parental leave.
  • A fully remote work environment with team gatherings.
  • Commitment to professional growth and an inclusive workplace.

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