IT Manager - Remote

Overview

We are seeking an experienced IT Manager to oversee IT operations, ensuring the security, compliance, and efficiency of Flywheel’s internal technology infrastructure.

In Short

• Oversee all aspects of IT operations, ensuring the reliability and security of Flywheel’s internal technology systems.
• Manage workstation security, software updates, and patch management to maintain compliance with industry standards (SOC2, HITRUST).
• Maintain and improve IT processes to enhance operational efficiency, employee productivity, and security posture.
• Manage software procurement, licensing, and renewals, ensuring cost-effective and compliant use of technology solutions.
• Maintain an up-to-date inventory of software and hardware assets, tracking their lifecycle and usage.
• Evaluate and implement new IT tools that improve security, collaboration, and productivity.
• Lead the IT onboarding process for new employees, ensuring seamless access to workstations, software, and security tools.
• Manage offboarding procedures, ensuring timely deactivation of accounts, retrieval of company assets, and security compliance.
• Develop and maintain IT onboarding documentation and training materials.
• Enforce device security policies, including encryption, endpoint protection, and multi-factor authentication (MFA).

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years in IT management and operations within a midsize enterprise SaaS technology organization.
• Strong understanding of IT security best practices, including endpoint protection, access controls, and compliance frameworks (SOC2, HITRUST).
• Expert level experience with macOS, Windows, and Linux environments.
• Deep hands-on knowledge of cloud-based IT administration (Microsoft 365, Azure, Slack, Atlassian, Gitlab, etc.).
• Experience managing software procurement, IT asset tracking, and vendor relationships.
• Ability to analyze technical issues, implement solutions, and drive continuous improvements.
• Strong verbal and written communication skills, with the ability to work across teams and support technical and non-technical users.

Benefits

• Comprehensive benefits package.
• Encouragement of a balanced work life and home life.