Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager on the Gladly Customer Success team, you are responsible for building long-term strategic relationships, increasing product adoption and ensuring seamless renewals for our largest customers.

In Short

• Own the success of Gladly customers in achieving the value of relationship-based customer service using the Gladly platform.
• Build lasting relationships through consistent engagement with customer executives and managers.
• Partner with Sales Account Executive to develop and execute on account plans.
• Serve as a product expert for customers, including deployment best practices.
• Act as a strategic advisor on leveraging the Gladly platform.
• Resolve account issues quickly, leveraging resources from across the company.
• Contribute to Gladly's Customer Success program development.
• Participate in pre-sales activities with prospective customers.

Requirements

• Previous experience in a B2B client facing role.
• Experience implementing SaaS software applications.
• Genuine passion for building and maintaining strong relationships.
• Great communication skills.
• Excellent organization and project management skills.
• Able to gain consensus and get teams to work together.
• A strong awareness of business processes.
• Effective team player dedicated to customer advocacy.

Benefits

• Competitive salaries, stock options, and comprehensive benefits.
• Generous paid time off and parental leave.
• A fully remote work environment.
• A strong commitment to professional growth and inclusivity.