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Senior Strategic Professional Services Engagement Manager - Remote

Posted 3 days ago
Sales / Business
Full Time
France

Overview

The Senior Professional Services Engagement Manager plays a critical role in helping Customers drive adoption of high value functionality of the GitLab platform. They work collaboratively with Account Executives, Solutions Architects and Customer Success Managers to shape customer engagements focused on helping customers accelerate toward positive business outcomes with GitLab.

In Short

  • Perform discovery to understand customer current-state and desired outcomes.
  • Identify services to align to customer outcomes.
  • Build custom-scoped services engagement proposals for strategic customers.
  • Meet and exceed financial targets including booking margin targets.
  • Explain GitLab Services value proposition and methodologies.
  • Guide Account team in executing legal agreements.
  • Accurately forecast quarterly bookings using Salesforce/Clari.
  • Build relationships with Account Executives and Customer Success Managers.
  • Mentor junior Engagement Managers.
  • Communicate trends in customer behavior to Practice Management team.

Requirements

  • Knowledge of professional services selling processes.
  • Experience with Salesforce.
  • Understanding of SDLC and Continuous Integration methodologies.
  • Fluent French.

Benefits

  • Comprehensive health and financial benefits.
  • All remote, asynchronous work environment.
  • Flexible Paid Time Off.
  • Equity Compensation & Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
GitLab logo

GitLab

GitLab is a leading DevOps platform that provides a comprehensive suite of tools for software development, enabling teams to collaborate efficiently and deliver high-quality software. With a strong emphasis on transparency and an all-remote work culture, GitLab fosters an inclusive environment where employees can contribute to the product and support processes. The company values collaboration across various teams, including Engineering, Product, and Customer Success, ensuring that customer needs are met while continuously improving the platform. GitLab is committed to supporting its employees' well-being through flexible benefits, growth opportunities, and a focus on work-life balance.

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