Senior Manager, Professional Services - Remote

Overview

The Senior Manager for Professional Services at SailPoint is responsible for overseeing and building a services organization that supports customer engagements and ensures successful delivery of SailPoint's solutions.

In Short

• Manage strategic efforts for delivering SailPoint solutions.
• Support customer journey and engagement scoping.
• Oversee team management and project delivery.
• Ensure services are implemented correctly and billed accurately.
• Collaborate with sales during pre-sales and post-sales phases.
• Provide project management duties as needed.
• Identify new opportunities for client success and revenue growth.
• Participate in staffing decisions and employee development.
• Deliver regular updates to management on client performance.
• Mentor and coach team members for professional growth.

Requirements

• 7+ years of professional experience in Software, SaaS, or consulting.
• 3+ years of people management experience.
• 2+ years of project management experience.
• Exceptional leadership and mentorship skills.
• Strong communication skills and client interaction experience.
• Outstanding organizational and multi-tasking abilities.
• Experience in project planning and risk management.
• Bachelor’s degree or equivalent work experience.

Benefits

• Health and wellness coverage including medical, dental, and vision insurance.
• Disability coverage (short-term and long-term).
• Life insurance and additional coverage options.
• 401(k) Savings and Investment Plan with company matching.
• Flexible vacation policy and paid holidays.
• Paid parental leave and sick leave.
• Employee Assistance Program and Care Counselors.
• Voluntary benefits including legal assistance and pet insurance.