Senior Project Manager - Professional Services - Remote

Overview

We are seeking a highly motivated and experienced Senior Project Manager for a Professional Services team. Responsible for leading the management and execution of the migration and implementation of Cloudflare solutions. This role requires a strong focus on project management, customer satisfaction, on time completion of projects, leading the team that provide technical consulting, implementation, and support services to customers.

In Short

• Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
• Establish and maintain relationships with key customers, partners, and vendors to drive revenue growth and customer satisfaction.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
• Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
• Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services.
• Resolving conflict between the proposal team and other organizational units in a satisfactory manner.
• Act as the primary point of contact for Account Executives (AEs) and Account Teams when a services opportunity is identified.
• Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.
• Creating internal guides and external customer-facing assets that support successful Project execution.

Requirements

• Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.
• Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines.
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies.
• Experience with Jira, Salesforce (or similar CRM tool), and a PSA tool is a plus.

Benefits

• Join a mission-driven company that is committed to building a better Internet.
• Work in a diverse and inclusive team environment.
• Opportunities for professional development and learning new skills.
• Be part of a company recognized for its innovative culture.
• Engage in meaningful projects that have a global impact.