Project Manager, Professional Services - Remote

Overview

The Professional Services Project Manager will be responsible for building and supporting our customer projects within the Implementation Engineering group, in the Customer Success Organization. In this role you will craft and evangelize repeatable processes for delivering world class customer experiences.

In Short

• Lead the delivery of multi-work stream professional services engagements with Harness’ largest strategic customers.
• Develop a delivery methodology that combines agile and project management best practices.
• Create and consistently communicate a project roadmap, highlighting dependencies and deliverables.
• Define the project strategy, covering project justification, benefits, in-scope/out-of-scope projects, timeline, schedule, and resource allocation.
• Identify stakeholders, set project success criteria, and establish a work breakdown structure for all projects.
• Collaborate closely with Account Executives/CSMs to define work streams when scoping larger customer projects.

Requirements

• Demonstrated expertise in project management, with the capacity to spearhead the creation, documentation, and implementation of complex DevOps software implementation projects.
• Proficient in crafting extensive programs, involving the formulation of objectives and essential metrics to evaluate and monitor project progress.
• Proficiency with forecasting and reporting project metrics.
• Bachelor’s degree in Business or engineering, or a related field.
• Demonstrable understanding of DevOps specific services and technologies.
• Ability to structure and lead Project Management Level meetings.
• Ability to formulate, organize, monitor, and manage inter-connected projects.
• Ability to manage budgets and timelines for long-term projects.
• Develop long-term plans in collaboration with customers.
• You will be required to be Harness certified in the CI/CD/Platform.

Benefits

• Competitive salary.
• Comprehensive healthcare benefits.
• Flexible Spending Account (FSA).
• Flexible work schedule.
• Employee Assistance Program (EAP).
• Flexible Time Off and Parental Leave.
• Monthly, quarterly, and annual social and team building events.
• Monthly internet reimbursement.