Senior Customer Engineer, Data Engineering & FinOps - Remote

Overview

We are looking for a deeply technical customer-facing Senior Software Engineer with a strong DevSecOps background — someone who has worked hands-on with FinOps tools, data-heavy platforms, and has a deep understanding of LookerML. You will serve as the technical backbone for resolving complex customer issues, contributing to platform improvement, and driving mission-critical implementation and debugging efforts.

In Short

• Take full ownership of customer-related product issues.
• Lead incident response efforts for high-priority escalations.
• Triage and resolve LookerML modeling issues.
• Guide enterprise customers in onboarding and system integration.
• Collaborate with Product, Engineering, and Account Management teams.
• Contribute to tooling and automation for customer resolution.
• Act as the go-to technical escalation point.
• Maintain and contribute to internal and external documentation.
• Champion the customer voice in product direction.

Requirements

• 5–7 years of experience in a customer-facing engineering role.
• Deep experience supporting FinOps products and data-centric tools.
• Proficient in Linux systems and networking.
• Hands-on experience with Kubernetes and cloud-native ecosystems.
• Strong scripting ability (Shell, Bash, JSON, YAML).
• Familiar with major cloud platforms — AWS, GCP, Azure.
• Skilled in observability tools such as Datadog, Splunk, or Prometheus.
• Excellent communicator with empathy for customer pain.
• Experience with CRM/support tooling like Zendesk and Jira.
• Detail-oriented and customer-obsessed.

Benefits

• Competitive salary.
• Comprehensive healthcare benefits.
• Flexible Spending Account (FSA).
• Flexible work schedule.
• Employee Assistance Program (EAP).
• Flexible Time Off and Parental Leave.
• Social and team building events.
• Monthly internet reimbursement.