Senior Customer Engineer - Remote

Overview

Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. We bridge the digital divide by enabling real-time data synchronization—even when internet connectivity is limited or non-existent. Our peer-to-peer technology is trusted by major customers like Chick-fil-A and Delta Airlines, and we also work closely with the U.S. military on mission-critical connectivity solutions. As a fast-growing startup poised for a future IPO, our team is globally distributed, and our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives.

In Short

• Help developers get started using Ditto through how-to assets and presentations.
• Answer questions and troubleshoot/debug on customers' environments.
• Develop new use cases on Ditto and drive platform adoption.
• Be the expert on best practices for developing mobile applications using Ditto.
• Collaborate with cross-functional groups to create a first-class experience for developers.
• Occasional travel to meet developers in person and run workshops.

Requirements

• Genuine desire to help people succeed with technology.
• 5+ years of experience in customer success engineering or similar roles.
• Excellent communication skills in English, both written and verbal.
• Familiarity with mobile software and hardware providers.
• Ability to read and understand stack traces.
• Ability to write simple reproduction scripts.

Benefits

• Competitive salaries.
• Stock options.
• Medical, dental, vision, life, and disability coverage.
• Flexible spending account (FSA).
• Flexible vacation policy.
• 401(k) plan.
• Office located in Atlanta, GA, available for team member use.