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Senior Manager Professional Services - Remote

Posted 4 days ago

Overview

The Senior Manager Professional Services will manage Professional Services in accordance with established standards and guidelines, ensuring successful project implementations and high client satisfaction.

In Short

  • Manage Professional Services operations and monitor project progress.
  • Act as an escalation point for client concerns and internal issues.
  • Ensure client training materials are developed and available.
  • Provide ongoing development and coaching to the Professional Services team.
  • Maintain 25% billability annually.
  • Mentor consultants to enhance their skills and consistency.
  • Develop best practices for efficient solution implementation.
  • Assist with hiring and resource planning.
  • Manage multiple complex implementations simultaneously.
  • International travel may be required up to 10%.

Requirements

  • 12+ years of experience in Consultancy and/or Project Management.
  • 5-6 years at the Senior level or equivalent.
  • Extensive experience in managing Professional Services operations.
  • Demonstrated success in improving client satisfaction.
  • Strong background in data-driven decision-making.
  • Ability to manage multiple complex projects.
  • Experience with SAP BPC, One Stream, CCH Tagetik, or Anaplan.

Benefits

  • Opportunity to work in a global company.
  • Professional development and mentorship opportunities.
  • Dynamic work environment with a focus on client satisfaction.
  • Potential for international travel.

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