Engagement Manager - Professional Services - Remote

Overview

As an Engagement Manager at Kong, you will be responsible for managing customer engagements and ensuring they receive maximum value from Kong products while driving successful delivery of services.

In Short

• Lead and manage billable customer engagements.
• Drive project management activities and ensure successful delivery.
• Prepare customer-facing presentations and project plans.
• Identify and resolve internal and customer escalations.
• Assist with resource assignment and management.
• Ensure timely completion of financial processes.
• Become a subject matter expert on services revenue processes.
• Implement improvements to business and reporting processes.
• Support Professional Services staff in understanding revenue metrics.
• Work collaboratively in a dynamic environment.

Requirements

• Strong project/program management experience.
• Experience with PSA tools like Financial Force.
• Excellent customer-facing and communication skills.
• Exceptional organizational and change management skills.
• Strong presentation skills and understanding of SaaS metrics.
• Proven team player in a fast-paced environment.
• Ability to manage competing client demands.
• Ability to handle critical situations with stakeholders.
• Willingness to take on additional tasks as required.

Benefits

• Opportunity to work in a fast-growing company.
• Engage with strategic customers and impact their success.
• Collaborative work environment with a strong team focus.
• Professional development opportunities.
• Flexibility to manage engagements remotely.