Professional Services Commercial Engagement Manager, EMEA - Remote

Overview

The Engagement Manager plays the critical role in helping Customers drive adoption of high value functionality of the GitLab platform. The Engagement Manager plays a sales overlay role by shaping customer engagements focused helping customers accelerated toward their positive business outcomes with GitLab. The Engagement Manager serves as a trusted advisor to customers in their portfolio, providing guidance to Sales, Customer Success and Professional Services Delivery team and ensuring the highest levels of customer satisfaction.

In Short

• Perform discovery to understand customer current-state, constraints and desired positive business outcomes.
• Identify standard and custom services to align to customer outcomes.
• Build custom-scoped services engagement proposals for key strategic customers.
• Explain technical solution proposal to account team and/or customer.
• Meet and exceed set financial targets.
• Explain GitLab Services value proposition and methodologies.
• Help customer understand commercial terms.
• Guide Account team to execute governing legal agreement.
• Coach Account Executives on consulting and education services.
• Coordinate closing process with help from Account Executive.

Requirements

• Knowledge of professional services selling processes.
• Experience with Salesforce for prospecting and forecasting.
• Fluent English.

Benefits

• Remote work flexibility.
• Opportunity to work with a leading software company.
• Professional development opportunities.
• Inclusive and diverse workplace.