Manager, Customer Success Engineer - AMER - Remote

Overview

The Manager, Customer Success Engineer (CSE) - AMER leads a team of technical specialists focused on driving product adoption and value realization across the Americas region through GitLab's technology.

In Short

• Lead a team of Customer Success Engineers across the Americas.
• Drive GitLab adoption and value realization.
• Develop scalable technical enablement strategies.
• Partner with Sales and Renewals teams.
• Champion the customer perspective within the organization.
• Implement systematic solutions to adoption barriers.
• Focus on measurable business outcomes.
• Foster a culture of technical excellence.
• Utilize data-driven approaches to measure program effectiveness.
• Build strategic relationships with key stakeholders.

Requirements

• Deep understanding of DevSecOps practices.
• Experience in developing scalable enablement strategies.
• Strong leadership and communication skills.
• Background in software development.
• Proven track record in driving technical adoption.
• Ability to influence without direct authority.
• Experience with distributed teams across the Americas.
• Strong stakeholder management capabilities.
• Focus on customer outcomes and satisfaction.
• Ability to translate technical concepts into business value.

Benefits

• Benefits to support health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible paid time off (PTO).
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.