Senior Manager, Customer Success Engineer - Remote

Overview

As a Senior Manager, Customer Success Engineer at HashiCorp, you will lead a diverse team in a high-performance environment, applying your expertise in technical account management to drive product adoption and customer satisfaction.

In Short

• Lead a team of Customer Success Engineers (CSEs).
• Set clear goals and foster a culture of excellence.
• Drive customer satisfaction and renewal rates.
• Build relationships with key customer partners.
• Translate customer needs into technical solutions.
• Drive strategic opportunities across the customer journey.
• Comfortable working in a hybrid model (2 days remote, 3 days in office).

Requirements

• 12+ years of management experience in technical account management or related fields.
• Strong business management fundamentals.
• 3+ years of leadership in running technical teams.
• Demonstrated experience leading strategic customer accounts.
• Deep knowledge in cloud infrastructure and DevOps practices.
• Outstanding communication skills.
• Certifications in HashiCorp products and cloud providers are desirable.
• B.S. degree in engineering or similar preferred.
• Ability to travel up to 25%.

Benefits

• Opportunity to lead a high-performance team.
• Work in a dynamic and innovative environment.
• Engage with key customer partners.
• Professional development opportunities.