Senior Engineering Manager, Customer Success - Remote

Overview

As a Senior Engineering Manager focused on Customer Success, you will be accountable for the delivery of solutions supporting business goals, releasing features that drive value for our internal teams and Toast customers.

In Short

• Manage the daily activities of Engineers delivering new features and enhancements.
• Oversee technical delivery operations for Customer Success systems.
• Review deliverables and contribute hands-on to complex delivery efforts.
• Lead collaborative discovery and execution ceremonies.
• Define a technical roadmap for the domain.
• Communicate with cross-functional stakeholders.

Requirements

• Experience delivering high impact Customer Success initiatives.
• Bachelor’s degree in Computer Science or equivalent experience.
• Well-versed in Customer Success systems and technologies.
• Implementation expertise on systems projects.
• Experience collaborating with product owners.
• Experience in developing and retaining a talented team.

Benefits

• Competitive compensation and benefits programs.
• Opportunities for individual growth.
• Flexible work environment.