Customer Success Engineer, EMEA - Remote

Overview

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

In Short

• Engage with customers in a technical consultancy and advisor role during the post-sales process
• Provide technical, architectural, and best practice guidance
• Drive achievement of measurable value leading to product adoption and renewal
• Align with Account Executives to provide customer-facing subject matter expertise
• Focus on customized solution-based programs for individual customer needs
• Develop and collaborate on customer workshops and demos
• Maintain competency in technologies related to GitLab’s market focus
• Continuously improve professional skills through training and mentorship
• Contribute to documentation and enablement programs

Requirements

• Experience with GitLab use cases (SCM, CI, CD, DevSecOps, Agile Planning)
• Proficiency using DevSecOps tools or technical tooling
• Specialization in GitLab use cases for enterprise organizations
• Technical experience in development or systems engineering
• Ability to communicate complex technical problems clearly
• Demonstrated capacity as a trusted technical advisor
• Exceptional verbal, presentation, and written communication skills
• Excellent time management and teamwork abilities

Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support