Customer Advocacy & Growth Manager - Remote

Overview

The Customer Advocacy & Growth Manager at Gilytics will focus on turning customer success into a repeatable growth engine, working at the intersection of customer success, content, and sales enablement.

In Short

• Build and manage a pipeline of customer advocates and references.
• Run a structured referral program with quarterly targets.
• Coordinate case studies and success stories.
• Engage with industry bodies to build visibility.
• Interview customers and publish success stories.
• Create LinkedIn content for pipeline support.
• Plan and manage quarterly webinars.
• Build and manage a user community.
• Equip the sales team with proof points and references.
• Develop messaging for key segments.

Requirements

• 3 to 7 years in B2B customer advocacy or sales enablement.
• Proven track record producing technical content independently.
• Experience in infrastructure, energy, or engineering sectors.
• Ability to coordinate across complex organizations.
• Strong interviewing and storytelling skills.
• Sales enablement mindset.
• Active use of AI tools.
• Self-directed execution.

Benefits

• Full ownership of a new function with direct impact.
• Collaboration with Sales and Customer Success teams.
• Fully remote and async-friendly work environment.
• A product solving high-stakes problems.
• Competitive compensation based on experience.