Customer Advocacy Manager - Remote

Overview

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

In Short

• Build and manage a pipeline of compelling customer success stories.
• Grow and nurture a robust customer advocacy community.
• Showcase customer stories across diverse channels.
• Support and expand Kaseya’s executive sponsor program.
• Plan and facilitate customer participation in events.
• Enhance and manage customer reference program.
• Grow Kaseya’s presence on customer review platforms.
• Own and scale Kaseya’s customer referral program.
• Plan and execute customer recognition initiatives.
• Work seamlessly with cross-functional teams.

Requirements

• 5+ years of experience in customer advocacy or related roles.
• B2B marketing experience is required.
• Demonstrated ability to work closely with cross-functional teams.
• Excellent written and verbal communication skills.
• Self-starter who can manage multiple projects.
• Ability to think strategically about customer advocacy.
• Genuine enthusiasm for engaging with customers.
• Ability to travel approximately 10-15% as needed.
• Proficiency with CRM and marketing tools.
• Experience in fast-growing SaaS or technology companies preferred.

Benefits

• Opportunity to shape and grow Kaseya’s customer advocacy strategy.
• Make a tangible impact in a customer-centric environment.
• Join a company that values customer success.
• Work with a passionate team dedicated to customer engagement.
• Flexible work environment with remote options.