Customer Success Manager - Energy & Geospatial Technology - Remote

Overview

We are transforming how energy, telecom, and transport infrastructure is designed. Our cutting-edge cloud platform automates routing, design, and analysis for everything from power lines to hydrogen networks. We’ve earned international recognition and continue pushing the limits to deliver unmatched value to our clients. Our goal? To be the standard for automated infrastructure design and make planning more transparent, digital, and accessible. We’re looking for a Customer Success Manager to join our growing international team. If you’re passionate about customer relationships in the energy sector and love bridging teams to drive innovation, we want you!

In Short

• Shape the Next Generation of Infrastructure by mastering linear infrastructure planning.
• Engage with industry leaders to translate their needs into innovative solutions.
• Develop a strategic customer engagement model for continuous collaboration.
• Plan and execute software roll-outs for new customers.
• Conduct regular training sessions to foster product adoption.
• Organize workshops to address specific customer challenges.
• Design and execute engaging customer events.
• Identify customer pain points and design seamless product integrations.
• Manage and prioritize customer requests effectively.
• Drive strategic revenue expansion through upselling opportunities.

Requirements

• Master in geoinformatics, environmental engineering, civil engineering or similar field.
• Experience in land management and spatial planning of energy infrastructure with GIS.
• 4+ years of experience in B2B customer relationship management or product management.
• Excel in project management and conceptual system design.
• Thrive in diverse, cross-cultural environments.
• Exceptional communication and organizational skills.
• Drive data-driven decisions with attention to detail.
• Be a highly motivated learner in the energy sector.
• Familiar with Agile/SCRUM methodology.
• Fluent in English and German; other languages are a plus.

Benefits

• Pioneer the Future of Energy and impact the global energy transition.
• Accelerate your career in a fast-paced, impact-driven tech startup.
• Choose the flexibility of remote work within Germany.
• Enjoy flexible working hours and a dynamic culture.
• Have a high level of autonomy and influence on key decisions.
• Corporate laptop and smartphone are provided.