Customer Success Specialist (Technical) - Remote

Overview

As a Customer Success Specialist, you will play a crucial role in ensuring our clients derive maximum value from our digital signage and music streaming solutions, requiring a strong technical background and excellent customer skills.

In Short

• Quickly troubleshoot and solve customer problems via phone, email, and chat.
• Manage media files within client accounts.
• Train clients on the features of digital signage and music streaming platforms.
• Monitor hardware devices using the company dashboard.
• Maintain accurate customer records and create site reports.
• Prepare reports for unresolved cases to improve service delivery.
• Work during unsociable hours, weekends, and public holidays.
• Build strong relationships with customers.
• Address customer inquiries proactively.
• Escalate complex issues to the technical team.

Requirements

• Strong technical background.
• Excellent customer service skills.
• Ability to work independently and collaboratively.
• Fast response times and high levels of accountability.
• Willingness to work flexible hours.

Benefits

• Entrepreneurial and innovative work environment.
• Collaborative and fun team culture.
• Hybrid work environment promoting flexibility.
• Opportunity to work with globally recognized brands.
• Tools and freedom to drive your success.