Technical Customer Success Specialist - Remote

Overview

You’re not just looking for another job — you’re ready to build and optimize something from the ground up. As our first hire with a technical edge, you’ll take full ownership of the customer journey and go far beyond traditional account management. You’ll work hands-on with customer data, use Python and analytics tools to streamline onboarding and drive insights, and help shape how our users engage with our solution — both in the field and at a strategic level. Your impact will be immediate, measurable, and foundational for how we scale Customer Success.

In Short

• Own technical onboarding – Own the full data setup for new customers, including extraction, ETL, and integration of formats like CSV, JSON, XML, and geodata (e.g. KML, SHP).
• Build scalable data workflows – Use AI tools, Python and SQL to create reusable pipelines and automate key processes.
• Bridge tech and customer needs – Translate operational and IT requirements into smooth integrations, including with systems like SAP or GIS-systems.
• Communicate with clarity – Build trust across all levels by pairing technical expertise with strong, empathetic communication.

Requirements

• Prior experience in a technical customer-facing role.
• Hands-on experience with data conversion, ETL pipelines and strong Excel skills.
• Solid Python scripting skills for automation and data transformation.
• Familiarity with SQL for querying and manipulating datasets.
• Experience with AI tools to accelerate workflows.
• Fluent in both English and German.

Benefits

• Remote Working: Work from our hubs in Hamburg or Munich, or remote from Germany.
• Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most.
• Flexible Working Hours: Work during the hours that align with your peak performance and lifestyle.
• Mental Health Matters: Access 1:1 psychologist sessions and workshops through our Bloom partnership.
• Professional Growth: Use a dedicated development budget to enhance your skills and career.
• Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment.
• Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun.
• Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access.