Customer Experience Manager (English, French & Polish) - Remote

Overview

Join us as a Customer Experience Manager! Our Customer Experience Team is looking for a new member who would be the main point of contact for our MAX customers and would focus on proactively contacting the client regarding product adoption, gathering their feedback on GetResponse tools and providing creative solutions.

About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 400,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote-friendly, and multicultural, yet we share the same values.

In Short

• Building and maintaining strong relationships with key customers.
• Elevating customer satisfaction, retention, and product adoption.
• Providing product expertise and ongoing support for top valued customers.
• Managing customer success planning with clear goals and metrics.
• Collaborating with internal teams to ensure a seamless customer experience.

Requirements

• Excellent command of English, French, and Polish (min. C1 level each).
• Permanent residence in Poland.
• Previous experience in customer service or customer success roles.
• Ability to build and maintain long-lasting relationships with customers.
• Proactive approach and self-organization skills.
• Superb verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team.

Benefits

• Hybrid model for those based in the Tri-City area; fully remote for others.
• Home office setup bonus.
• Private medical care for employees and their family members.
• Employee referral program.
• Corporate life insurance and pension program.
• Flexible working hours and no meeting days.
• Wellbeing and mental health culture initiatives.
• Modern equipment for employees.
• English classes and internal initiatives for knowledge sharing.