Customer Success Advisor (English and Polish) - Late Shifts - Remote

Overview

Are you ready to start a journey filled with dynamic and meaningful work as a Customer Success Advisor? If you're enthusiastic about providing outstanding customer support, we offer an incredible opportunity for you. As a Customer Success Advisor, your main tasks will involve addressing customer inquiries and issues via chat and email supporting our valued clients in achieving their business goals.

In Short

• Responding to enquiries and educating our Customers on our products by chat and email.
• Troubleshooting problems for Customers.
• Handling onboarding calls with customers.
• Coordinating solutions with IT and management.
• Helping customers build successful businesses.

Requirements

• Excellent language skills in English and Polish (at least C1 level); additional languages are a plus.
• Online marketing acumen and preferably some technical background.
• Ability to handle multiple interactions simultaneously.
• Superior verbal and written communication skills.
• Outgoing personality with an upbeat attitude.

Benefits

• Home office set up bonus.
• Private medical care for employees and their family members.
• Employee referral program.
• Corporate life insurance.
• Employee pension program (PPE).
• Wellbeing and mental health culture.
• Modern equipment provided.
• English classes.
• Internal initiatives like webinars and knowledge-sharing sessions.