Customer Success Advisor (English and Polish) - Remote

Overview

Are you ready to embark on an exciting and impactful career as a Customer Success Advisor? If you’re driven by delivering exceptional support and thrive in a dynamic environment, we have the perfect opportunity for you. In this role, you’ll play a key part in helping our valued clients achieve their business goals by addressing their inquiries and resolving issues through chat and email. Bring your expertise, and let’s create success together!

In Short

• Responding to inquiries and educating our customers on our products by chat and email
• Troubleshooting problems for customers
• Coordinating solutions with IT and management
• Helping customers build successful businesses
• Handling onboarding calls with customers

Requirements

• Excellent language skills in English and Polish (at least C1 level)
• Online marketing acumen and preferably some technical background
• Open to new experiences and ready to acquire new information at a fast pace
• Ability to easily handle a number of interactions at the same time
• Superior verbal and written communication skills
• Outgoing “people person” with an upbeat attitude
• Ready for speaking with a customer over the phone/via Teams call

Benefits

• Home office set up - a one-time bonus for a maximum of 1000 PLN
• Private medical care for employees and their family members
• Employee referral program - up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Wellbeing and mental health culture - mental health helpline, sport card etc.
• Modern equipment - most of our teams work on MacBooks
• English classes
• Internal initiatives like webinars, knowledge sharing sessions, and more