Customer Experience Manager (English, Polish, and Spanish) - Remote

Overview

Join us as a Customer Experience Manager! Our Customer Experience Team is looking for a new member who would be the main point of contact for our MAX customers and would focus on proactively contacting the client regarding product adoption, gathering their feedback on GetResponse tools and providing creative solutions.

In Short

• Building and maintaining strong relationships with key customers.
• Elevating customer satisfaction, retention, and product adoption.
• Providing ongoing support via phone, email, and meeting software.
• Managing customer success planning with clear goals and metrics.
• Collaborating with internal teams for seamless customer experience.

Requirements

• Excellent command of English, Spanish, and Polish (min. C1 level each).
• Permanent residence in Poland.
• Previous experience in customer service or customer success roles.
• Ability to build and maintain long-lasting relationships.
• Proactive approach and self-organization skills.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Ability to work independently and in a team.

Benefits

• Hybrid model for those in the Tri-City area; fully remote for others.
• Home office setup bonus up to 1000 PLN.
• Private medical care for employees and family.
• Employee referral program with bonuses.
• Corporate life insurance and pension program.
• Flexible working hours and no meeting days.
• Wellbeing and mental health culture initiatives.
• Modern equipment provided for work.
• English classes available.
• Internal initiatives for skill development.