Virtual Support Specialist - Remote

Overview

The German American Chamber of Commerce, Inc. (GACC) is seeking a Virtual Support Specialist to provide professional assistance to clients and internal teams, ensuring a smooth experience for all parties involved.

In Short

• Serve as the first line of communication for client inquiries via email or virtual chat.
• Support onboarding processes for new clients or program participants.
• Troubleshoot common issues or escalate more complex problems as needed.
• Maintain organized records of client interactions and provide feedback to improve processes.
• Collaborate with internal departments to address client needs promptly.

Requirements

• Clear, professional communicator (written and verbal).
• Empathetic and solution-oriented, handling inquiries with patience.
• Comfortable using digital tools.
• Highly organized and dependable, managing multiple tasks with attention to detail.
• Previous experience in a client support or service-oriented role is a plus.

Benefits

• Remote role with flexible working hours.
• Opportunity to work with a mission-driven organization.
• Exposure to various industries within an international context.
• Collaborative and professional environment with room for learning.