Key Account Manager - Remote

Overview

As one of the top ten digital asset exchanges globally, we aim to provide first-class service experiences in trading, security, and blockchain product innovation. Our goal is to enable everyone to participate in the construction of the crypto market, ensuring that cutting-edge and promising cryptocurrency projects can be safely launched and traded.

In Short

• Responsible for daily service and maintenance of key accounts, establishing and maintaining good customer relationships;
• Understand customer needs, provide professional consulting and solutions to enhance customer satisfaction;
• Coordinate internal resources to ensure timely resolution and feedback of customer issues;
• Regularly communicate with customers, collect feedback, analyze needs, and promote product optimization;
• Assist the sales team in customer development, participate in business negotiations and contracts with key accounts;
• Responsible for collecting and analyzing service data of key accounts, formulating service improvement plans;
• Track industry trends and market dynamics to support company decision-making.

Requirements

• Bachelor's degree or above, preferably in finance, economics, marketing, or related fields;
• Over 3 years of customer service or management experience, preferably in the digital asset or financial industry;
• Excellent communication and interpersonal skills, capable of effectively maintaining customer relationships;
• Strong analytical skills, able to identify problems from data and propose solutions;
• Team player, able to work under pressure;
• Familiarity with digital currency and blockchain knowledge is preferred;
• Good English speaking and writing skills for daily communication.

Benefits

• Competitive salary and performance bonuses;
• Opportunities for professional development and training;
• Dynamic and innovative work environment;
• Health and wellness benefits;
• Flexible working hours.