IT Business Systems Analyst - Remote

Overview

Funnel Leasing Inc., is hiring for a IT Business Systems Analyst that will be responsible for managing IT systems, user access, security upkeep, and operational coordination with our Managed Service Provider (MSP). This role bridges the gap between IT operations and business needs, ensuring that systems are optimized, secure, and aligned with company objectives. The ideal candidate will have experience in IT administration, security compliance, and business application support, with a strong ability to collaborate across teams and with external vendors.

In Short

• Administer and manage enterprise SaaS applications.
• Maintain user lifecycle and access management processes across IT systems.
• Oversee security upkeep, including patching, vulnerability management, and device compliance for both Mac and Windows environments.
• Support IT audits and compliance efforts (SOC 2, ISO 27001, etc.).
• Manage IT documentation, asset tracking, and system configurations.
• Provide internal support for business-critical applications.
• Act as the escalation point for IT-related issues requiring business context before engaging the MSP.
• Identify opportunities for process improvements, automation, and efficiency gains.
• Foster a culture of continuous improvement and cross-team collaboration.
• Support onboarding/offboarding processes, ensuring seamless user access transitions.

Requirements

• 3-5 years of experience in IT operations, business systems analysis, or a related field.
• Experience in SaaS-based IT environments and enterprise software management.
• Hands-on experience with identity and access management platforms (e.g., JumpCloud, Okta, Azure AD, Google Workspace).
• Experience supporting and administering Salesforce, Google Workspace, and/or Jira is a plus.
• Exposure to security and compliance frameworks such as SOC 2 or ISO 27001.
• Strong experience with IT ticketing systems and process documentation.
• Excellent problem-solving, communication, and collaboration skills.
• Previous MSP coordination experience is a plus.

Benefits

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 2% company match
• Uncapped Discretionary Time off
• 13 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG’s)