Partner Success Operations Manager - Remote

Overview

FreeWill is an award-winning, social-good startup that has partnered with 1,800+ nonprofits who support our mission while raising more than $10B in bequests to charities since we were founded in 2017. Our products make donating much easier and more accessible for donors and nonprofits.

In Short

• Join a dynamic Partner Success team dedicated to supporting nonprofit partners.
• Work cross-functionally to enhance partner experience and solve operational challenges.
• Manage complex projects and stakeholder relationships.
• Drive continuous process improvement and operational excellence.
• Lead the design and implementation of new processes and workflows.
• Build and manage workflow automations in Churn Zero.
• Participate in Go-To-Market teams and collaborate across departments.
• Ensure timely execution of critical workflows for daily operations.
• Develop and maintain process documentation and training materials.
• Act in alignment with FreeWill’s values of focus, joy, kindness, and courage.

Requirements

• 4-5 years of experience in SaaS customer success operations.
• Ability to lead large, complex projects.
• Strong analytical and strategic thinking skills.
• Proactive problem-solving abilities with attention to detail.
• Excellent written and verbal communication skills.

Benefits

• Work in a kind and joyful environment.
• Regular virtual team events.
• Monthly co-working budget.
• Annual budget for home office setup.
• $1,000 referral bonuses for community growth.
• Annual professional development budget.